We're here.

The fastest way to reach us about a theme is email. We read every message ourselves.

We reply within one business day, Monday to Friday. Time zone: Central (Mexico).

A message with these four things is one we can usually solve on the first reply:

• Your store URL (the myshopify.com one is fine).
• The theme and which page or section it's about.
• A screenshot or short screen recording of what you're seeing.
• What you expected to happen instead.

If it's a display or layout issue, tell us the device and browser too — it narrows things down fast.

Included

• Installing and setting up the theme.
• Using the theme's settings and sections.
• Fixing bugs and issues in the theme itself.
• Questions about how a feature is meant to work.

Not included

• Custom code or design changes beyond the theme's settings.
• Third-party apps, and conflicts they may cause.
• General Shopify account, billing or shipping questions — those go to Shopify Support.

Need custom work? We do that too, as a separate project. Mention it and we'll quote it.

Many questions are answered in the theme documentation — setup, the header, the product page, sections and languages.